At Spinbouncer, our commitment is to enhance your fantasy cricket journey, making it not only thrilling but also hassle-free. We acknowledge that situations may arise where users require a refund for payments made on our platform. To provide users with clear and concise guidelines on our refund process, we have established a comprehensive refund policy. We encourage all users to carefully review this policy to gain a thorough understanding of their rights and responsibilities concerning refunds.
We strive to deliver the best possible experience to our users. Here's an overview of how our refund policy operates:
Transaction Confirmation: Once a transaction is confirmed, it is considered final and cannot be canceled. However, Spinbouncer may, at its sole discretion, entertain a cancellation request from a player under specific conditions.
Cancellation Request: Users can request a cancellation and refund by sending an email to Spinbouncer from their registered email address
Refund Obligations: Spinbouncer is not obligated to refund any amount paid for participation in the paid versions of the Contests after a specified date. Refunds may be considered for cancellation requests received at least 2 days before the commencement of the round for which payment was made.
Refund Terms: If approved, Spinbouncer will issue a refund after deducting any applicable cancellation fees and taxes. Users may need to agree to additional terms and conditions at the time of the transaction, which will govern the refund process. In case of any conflict between these additional terms and the present terms and conditions, the additional terms will prevail.
Refund Method: The same mode or financial instrument used for the original transaction will be utilized for refunds.
Processing Time: Our internal review team may take between 5 and 7 business days to process a refund.
Tax Deductions: As per the Income Tax Act of 1961, all winnings are subject to tax deductions (TDS). TDS certificates will be provided to document these deductions. Winners are responsible for paying all other applicable taxes, including income taxes and gift taxes.
Policy Modifications: Please be aware that Spinbouncer reserves the right to modify these terms and conditions without prior notice.
Our refund policy is crafted to ensure transparency and simplicity in refund processes on Spinbouncer. We remain committed to making your experience on our platform enjoyable and straightforward.